Consult our frequently asked questions here. For other questions, please contact us at suporte@fortestore.com

How do I order and pay?

Can I use the vouchers from the physical shop in the online shop?

Where can I find my vouchers?

I’m already using another shopping cart, how can I switch to PrestaShop?

How to Use The Vouchers From The Physical Store On The Online Store?

Can I use the vouchers from the online shop in the physical shop?

Are the prices presented including VAT?

How much are the shipping costs?

What payment methods can I use to buy from Forte Store Online?

How long do I have to pay my order?

What are the advantages of having registration?

How can I know the status of my order?

When will I receive my order?

How can I make an exchange / refund?

Can I return items purchased in the physical shop in the online shop?

Can I exchange or return a purchase made in the online shop in a physical shop?

How long do I have to return it?

I received the wrong order or one of the items have a failure, what should I do?

What are the refund methods at Forte Store Online?

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